Course Details
  • Price : 500 QAR
  • Study method : Online, self-paced
  • Duration : 620 hours
  • Qualification : No formal qualification
  • CPD : 200 CPD hours / points
  • Achievement : Endorsed by The Quality Licence Scheme

Additional info 
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • FREE True North Training Completion Certificate (Hardcopy) upon course completion
  • UK Certifications are NOT included in the price
  • FREE PR Course
  • FREE Communication Skills course
  • FREE COVID-19 Course
​
​Overview:
Endorsed Diploma of Achievement in Customer Service. This popular Level 7 Customer Service provides an insightful introduction to the world of high-quality customer service provision. Explore a breakdown of the fundamentals of quality customer service, along with how to consistently meet customers’ expectations and the potential consequences of poor customer service. Study in your own time and at your own pace, with the help and support of your own personally-assigned tutor!
 
Key Topics to Be Covered:
 
  •  A detailed understanding of the importance of quality customer service
  •  The confidence to handle challenging customers and difficult situations
  •  Advanced telephone communication skills
  •  The ability to nurture and develop meaningful customer relationships
  •  The opportunity to climb the career ladder in a customer service setting
 
What You Will Gain:
 
  • Fully Endorsed Customer Service Course
  • Specialist Tutors in Customer Service course
  • Customer Service course does not expire till you successfully complete it
  • The option to take study breaks at any time at no extra cost
  • No deadlines, no time restrictions and no fixed schedules
  • All required study materials and supporting documentation included as standard –
  • No additional costs or expenses at any time.
  • Online assessments to test your new skills and knowledge
  • The opportunity to enhance and improve your CV and career prospects.
  • The opportunity to study from any location in the world.
 
Course Syllabus:
 
  • Unit 1 - Customer Services : An Introduction
  • Unit 2 - Understanding Your Customers
  • Unit 3 - The Customer-Focused Organization
  • Unit 4 - Creating Customer Service Strategy
  • Unit 5 - Implementing a Service Excellence Strategy
  • Unit 6 - Advance Training & Development for Effective Customer Service
  • Unit 7 - Building Better Teams
  • Unit 8 - Concept of Empowerment & Ownership
  • Unit 9 - Effective Communication
  • Unit 10 - Active Listening
  • Unit 11 - Building strong relationship with Customers
  • Unit 12 - CRM (Customer Relationship Management)
  • Unit 13 - The Right Way to Manage Unprofitable Customers
  • Unit 14 - Handling complaints
  • Unit 15 - Conflict Resolution
  • Unit 16 - Anger Management
  • Unit 17 - Stress Management
  • Unit 18 - Time Management
  • Unit 19 - Telemarketing
  • Unit 20 - Importance of Feedback in Customer Service
 
Endorsed Certificate of Achievement from the Quality Licence Scheme (QLS) (Not Scope of True North Training Center)
 
Option 1
 
  • Customer Services Diploma QLS Level 7 endorsed by Quality Licence Scheme
  • Certificate Fee: £170 + postal charges
 
Option 2
 
  • Customer Services Diploma issued by CPD
  • PDF Certificate - FREE
  • Hard copy - £25 + postal charges
 
Option 3
 
  • CPD Accredited Certificate
  • (PDF format)=£30
  • (Hard copy)=£150 + postal charges
 
*Postage Charges: National £9, International £15