Course Features (Level 5):
 
  • Price                                : 500 QAR
  • Study method                  : Online, self-paced
  • Duration                           : 100 Hours
  • Qualification                     : No formal qualification
  • CPD                                 : 100 CPD hours / points
  • Achievement                    : Endorsed by ABC Awards
  • Additional info                  : Exam(s) / assessment(s) is included in price
  • Additional info                  : Tutor is available to students
 
Note: Course features may change without prior notice.
 
Achievement:
 
  • Endorsed by ABC Awards
 
CPD:
 
  • 100 CPD hours / points
  • Accredited by The CPD Standards Office
 
Course Syllabus:
 
  • Module 1 - Introduction to Front Office Operations
  • Module 2 - The Role of the Hotel Receptionist
  • Module 3 - Dealing with Hotel Guests
  • Module 4 - Call Handling Skills
  • Module 5 - Interpersonal Skills
  • Module 6 - Negotiation Skills
  • Module 7 - Sales Skills
  • Module 8 - Dealing with Overbookings
  • Module 9 - Complaint Handling
  • Module 10 - Security & Emergency Measures
 
Benefits:
 
  • Inclusion of all course materials and study aids in the initial course fee for superior value for money.
  • Every candidate is assigned an expert tutor, who can be contacted any time for support and advice.
  • Elimination of all deadlines and time restrictions - create your own study schedule to suit your lifestyle.
  • Access our 24/7 digital learning platform from anywhere in the world at any time, using any connected device.
  • Endorsed courses of the highest-quality, for the chance to enhance your CV and career prospects.
 
Requirements:
 
There is no entry requirement.
 
Requirements:
 
  • Receptionist
  • No particular entry requirement.